“so what do you do?”: the sometimes messy truth of identity in business
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Eight years in, and I still sometimes falter. Someone asks me what I do, and my brain hits the panic button. Suddenly my carefully built business identity feels like wet tissue. I try to explain what I do, and it comes out sounding confusing, flimsy, or — let’s be honest — a hot mess of blurted out words.
I know what my business is. I know it in my bones. But when it’s an ever-evolving collection of goods and services — pantry staples, baked treats, handmade home decor, vintage finds — it doesn’t always translate neatly into a few sentences. And somehow, that matters.
how i got here
The business started as home decor. Over time, it evolved. A love of crafty, pretty things later became a kitchen full of baked goods. A passion for simple living turned into cleaning and pantry staples. And somehow my people came along for the ride. They welcomed each new addition with love. They didn’t need me to over-explain, and they understood that every facet of the business is aimed at creating the same thing: a home that felt special, lived in, loved.
I feel lucky. So why would I care what a stranger thinks? Why do I stumble when, in my heart, I know exactly what I do?
a loose collection that evolves as i do
I’m okay with it being loose. Because all of it revolves around one concept: creating a home that feels alive. Cozy. Loved. Simple. DIY-friendly.
I help people do the things they don’t always have time for: making something homemade, finding that one special piece that pulls a room together, adding a little magic to the everyday. That’s my purpose. That’s my role.
And yet, when I try to explain it in a 10-second elevator pitch, it feels like I’m failing.
why the struggle matters
Clearly, it matters. Otherwise, I wouldn’t keep returning to the question: how do I sum it up? How do I capture this community I’ve built, these people who trust me to help them make their homes feel like theirs?
It matters because identity is tricky. Imposter syndrome is a clever little beast that can lurk even when the facts are on your side. I have a business people love, products they rely on, and a purpose I don’t question. And still, a stranger’s raised eyebrow can shake me.
what i’ve learned
- I don’t need an elevator pitch. I need clarity for myself.
- It’s okay for the business to be eclectic, as long as it’s coherent in intent.
- My community gets it. That’s what matters.
So I keep practicing the words, the sentences, the casual explanations that don’t make me sound like I’m juggling invisible balls. Some days it sticks. Some days it doesn’t.
And that’s fine. I know what I do. I know why I do it. And I know the people who matter know it too.
In the end, that’s more than enough.